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Water heater not operating as expected? Here are answers to the most commonly asked Troubleshooting questions. For more troubleshooting tips use the search box below to access the “Save A Service” section of your Owner s Guide, or Rheem Service on . Not enough water or no water ? .I need youristance with Rheem water heater troubleshooting. If you do not have water, check the .Purchased Rheem XGTDUU Water Heater in March . Just months in it shut down.ed reputable plumber and they reset the unit but warned me that if it needed repair they could not provide the parts. Only Rheem can. Later that day it shut down again after failing to heat water.ed Rheem directly and a .Residential Standing Pilot Gas Troubleshooting Guide. NATURE OF TROUBLE. POSSIBLE CAUSES. SERVICE. No Water. . Gas supply turned off. . Pilot not Water heater is leaking. Gas water heaters produce condensation. . Cold in or out joints. . T P valve. Check joint and repair. Check valve and replace..